Bid to win a trip to Hamburg with an exclusive tour of the Steinway and Sons factory

28 September 2017, 09:44

Steinway factory

Phone and bid for the chance to win a 2-night trip to Hamburg which includes a behind the scenes tour of the Steinway & Sons factory.

Classic FM is giving you and a friend the chance to win a very special trip to Hamburg, thanks to Steinway & Sons.

The prize includes economy return flights from London to Hamburg for 2 people and a 2 night stay at the centrally located Renaissance Hamburg Hotel with breakfast each morning, in a standard deluxe room.

On one of your days in Hamburg, you will have a private tour of the world famous Steinway & Sons piano factory, to see how the world’s finest grand pianos are hand-made. The factory is not open to the public, so this is a real ‘behind the scenes’ experience to see the building process from start to finish and meet the craftsmen at work. Craig Terry, the UK MD of Steinway & Sons will host the exclusive tour for you and your guest.

During your stay, you will also have the chance to explore all the City has to offer, with 2 passes to the Kunstmeile Hamburg (art mile), which is made up of 5 renowned art institutions in the centre of Hamburg. Together they exhibit a vibrant selection of contemporary and historical art.

Also included, is VIP and behind the scenes tour tickets to Miniatur Wunderland, the world’s largest model railway exhibition and a guided tour at Planten un Blomen, an urban garden in Hamburg’s centre and a behind the scenes visit of the spectacular evening water light show in the gardens!

And if that wasn’t enough, on one evening, you and your guest will enjoy a three-course course luxury meal at MASH Steakhouse in Hamburg.

This auction prize will be open for phone bids on Classic FM between 10.30am and 11.30am on Monday 2nd October 2017.

You must be over 18 to take part.

This auction prize will be open for bids on Classic FM between 10.30am and 11.30am on Monday 2nd October. The number to call between those times is 0345 949 5000 Listen to Classic FM to the current highest bid.  You must be over 18 to take part. Full terms and conditions and date restrictions are below.

Global’s Make Some Noise is Classic FM’s very own charity, supporting small but brilliant projects across the UK which help youngsters and their families living with illness, disability or lack of opportunity.

By supporting Global’s Make Some Noise, you’ll be helping small projects make a big difference, so thank you.

hamburg steinway auction prize

hamburg steinway auction prize

hamburg steinway auction prize

hamburg steinway auction prize

hamburg steinway auction prize

hamburg steinway auction prize


Full Terms & Conditions

On-air auction terms and conditions

1.     Definitions and Introduction

1.1  In these terms and conditions the following words and phrases shall have the following meanings (and, where applicable in these terms and conditions, the singular shall include the plural):


The auction running on the Participating Radio Station(s) during the Term

“Auction Line”

The number (0345 949 5000) that Participants must call during the Bid Period to place a bid.

“Auction Terms and Conditions”

These terms and conditions relating to the Auction

“Bid Period”

The period, as announced on-air and/or online, during which a Participant may bid for a particular item in an Auction through the Auction Line.

“Competition Terms and Conditions”

Global Charities competition terms and conditions which can be found at


The Auction Terms and Conditions together with the Competition Terms and Conditions

“Global Charities”

Global Charities of 30 Leicester Square, London, WC2H 7LA (registered charity 1091657 (England & Wales) and SC041475 (Scotland))


Something broadcast on the Participating Radio Station(s)

“Participant” or “you”

A person who participates in the Auction

“Participating Radio Station(s)”

Classic FM


The dates and times set out in Clause 2.2 of these Conditions

“Website” or the website of any of the radio stations owned by Global Radio, Communicorpuk or Adventure Radio

1.2       These Auction Terms and Conditions together with the Competition Terms and Conditions (with the specific exception of clauses 2.3 and 2.4 of the Competition Terms and Conditions) shall apply to the Auction. Participation in any Auction shall be deemed an unconditional acceptance by you of these Conditions. 

1.3       In the event that these Auction Terms and Conditions conflict with the Competition Terms and Conditions, the provisions of these Auction Terms and Conditions shall prevail.

1.4       References to “we”, “us” and “our” shall be to Global Charities and/or the Participating Radio Station(s). 

2.         Auction

2.1    During the Term, details relating to the Auction will be broadcast on the Participating Radio Station(s).

2.2       The auction will take place between 10.30am and 11.30am on Monday 2nd October 2017 (“the Term”).

2.3       The Bid Period for each item will be clearly specified online and may be referred to on-air by a presenter.

2.4       Silent pre-bids may be taken on the Website in advance of the Bid Period. Should this happen the highest pre-bid received will be used as the opening bid for the Bid Period.

2.5       During the Bid Period each Participant must call the Auction Line only when directed to do so and only during the specified periods.  Calls to this number are charged at local rates from a BT landline, other networks and mobile costs may be higher.

2.6       The highest Bid received during the Bid Period will be announced on air to the extent permissible until such time that the Bid has been beaten (if applicable). The highest genuine Bid received from any Participant at the end of the Bid Period will secure the item. Where a Bid is successful, the Participant will be contacted by the Participating Radio Station.

2.7       If at the end of the Bid Period there are two or more active bidders, a final silent bid will be taken from each active bidder, and the highest silent bid will secure the item.

2.8       Full details of all Auctions will be available on the Website including any specific terms & conditions for each lot.

2.9       The offer of an Auction item on-air shall constitute an offer which will be deemed to be accepted by the highest bidder during the Bid Period.

2.10  Participants must be 18 years of age or over.  We reserve the right to verify the eligibility of all entrants.

3.    Payment and delivery

3.1       Payment for an item must be by debit or credit card.  The amount to be paid, having been deducted from or charged to the Participant’s debit or credit card, shall constitute consideration.  All Participants must ensure that, prior to placing a bid, they are able to pay for any item which they wish to bid for.

3.2       Title in the items successfully bid for or purchased shall not pass on to the Participant until such time as payment for the item has been received by the Participating Radio Station and delivery has taken place.

3.3       Delivery of a prize or voucher with the prize details will be made within 28 (twenty eight) days to the address specified by the Participant provided that such address must be within England, Scotland, Wales or Northern Ireland. When an item is delivered, risk of damage to, or loss of, the item passes shall pass to the relevant Participant. We reserve the right to require photo ID from the successful Participant upon delivery.

3.4       Liability

All items offered for Auction shall be subject to availability and we shall not be liable for any claims, expenses, costs and/or any losses (including, but not limited to, loss of profits, indirect, pure economic and consequential losses or otherwise) or any damage (save for death or personal injury arising from negligence) suffered by any Participant.

3.5       All matters relating to the Auction shall be at our sole discretion.

3.6       Notwithstanding that a successful bid has been received, in the event that we discover that (i) the Participant was or should have been ineligible to make a bid for an item, or (ii) that the Participant should have been declared invalid for any other reason whatever (at our absolute discretion), we reserve the right to reject the bid. In such circumstances, we reserve the right to offer the prize to the second highest bidder.


Specific prize terms:

- This prize includes economy return flights from London to Hamburg for 2 people. 2 nights stay at the Renaissance Hamburg Hotel in a standard double deluxe room with breakfast for 2 people.

- Steinway factory hosted tour with Craig Terry, UK MD of Steinway & Sons. Transport to and from the Steinway factory are also included.

- Winners must have valid UK passports to travel and are responsible for expenses and arrangements not specifically included in the prize, including any necessary travel documents, passports and visas.

- Transfers to and from the airport in the UK and Hamburg are not included.

- Any additional costs including minibar and gratuities at the hotel are at the expense of the winner.

- Proof of identity and age may be required.

- Dates for travel are between Monday – Thursday only and subject to availability.

The winner(s) agree(s) to the use of their name, photograph and disclosure of county of residence and will co-operate with any other reasonable requests by Steinway. (UK) relating to any post-winning publicity.

- Winners should provide a number of date options to travel, whilst we do what we can to make sure you travel on preferred dates, it is not always possible.

- Prize is valid until October 2018.

- The prize also includes 2 VIP tickets to Miniatur Wunderland which have VIP admission, allowing entry at any time. There are also 2 tickets to a behind the scenes tour included, a reservation will need to be made in advance.

- The Planten un Blomen urban park experience and guided tour will need to be booked at the earliest opportunity to ensure availability of guide and sensible footwear should be worn when visiting.

- The 2 Kunstmeile passes are valid for 12 months from the first visit of one of the institutions and allows you to visit each of the five institutions once, including special exhibitions.

- 3 course dinner for 2 people with corresponding wines at Mash Restaurant Hamburg is also included to the maximum value of €119 per person. Any amount above that will be charged to the winner.

- Transfers to and from the MASH restaurant, Planten un Blomen, Miniatur Wunderland and Kunstmeile are not included.

- Entry to the auction is open to residents of the UK except employees (and their families) of Steinway. (UK), its printers and agents, the suppliers of the prizes and any other companies associated with the competitions.

- Use of a false name or address will result in disqualification.

- The content of the prize may be subject to change and/or substituted with a prize of equal or greater value.

- We require winner name, contact number and email to facilitate the prize.

- Not for resale, not transferable, there is no cash alternative.

- This is a charity competition and as such no refunds are given.

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