Have you got a question about the website? Do you have problems listening online or buying items from our shops? All the info is here.
- I have received an email from Classic FM. Where did you get my details?
- How do I unsubscribe from Classic FM emails?
- Why am I asked for information such as postcode, gender and date of birth when signing up or filling in forms on the website?
- Will my personal details be safe?
We do not purchase email data from any third parties. If you wish to stop receiving communications from us you will find an ‘unsubscribe’ link at the bottom of every communication we send. Simply click this link and unsubscribe at any time and you will be removed from the mailing list.
Every communication we send will have an unsubscribe link at the bottom. If at any time you wish to stop receiving emails from us then click this link to unsubscribe and you will be immediately removed from the mailing list.
We ask for certain information, such as date of birth, for security purposes so that if you need us to remind you of your password, we can verify who you are. Asking for basic personal details at registration also allows us to provide a pre-filled form function for members when they are logged in. This means that you never have to enter these details again when you enter a competition or contact the station, but we have all the details we need to contact you to respond to your enquiry or let you know if you've won.
Finally, asking for the information in the format that we do also enables us to carry out more accurate and relevant profiling of our listeners, in order to better provide relevant services. For example, age bands are only of limited use as certain offers may be age specific in appeal and we cannot tell where people are within an age band without a date of birth.
We will ensure that all personal information you supply is held securely in accordance with the Data Protection Act 1998 and its relevant subordinate legislation. We will never pass your information onto anyone else without your expressed permission and we use up-to-date industry procedures to keep personal data as safe and secure as possible and to protect against loss, unauthorised disclosure or access. We do, however, ask that you do not give anyone else your password as we cannot be responsible for anyone else using your user name and password.